Warranty Policy

Limited Warranty Policy

All Ralley Gold bikes are sold exclusively through our network of authorized Dealers who we entrust with professional assembly and service of your Bikes.

2 Years Warranty of the following parts (Unless accidental) –

• The Bike Frame

• Fork (Rigid & Suspension)

• Handle

• Front and Rear Rims

The warranty covers only the repair or replacement of any defective item, and such repair or replacement is the only solution available under this warranty. The cycle owner is responsible for all labor costs associated with warranty service, such as transferring components and/or installing new components. If any parts or components are damaged due to accidental damage or normal wear and tear after using the cycle for some time, the customer may be required to pay for their replacement.

Original Proof of purchase is required for an attempt to claim the warranty.

NOTE – The following exclusion applies to all models

All parts are covered under this limited warranty only with respect to any manufacturing defects ( if damaged/broken from the welding/joints).

If the Ralley bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use, this limited warranty becomes void.

Please Note: Neon Colours

Our bikes stand out due to their neon colors. However, it is important to note that the intensity of neon colors may diminish when exposed to direct sunlight for an extended period. Thus, we recommend avoiding unnecessary exposure of the bikes to direct sunlight. If the bikes are to be displayed, it is suggested to use UV sun protection foil for the display windows or to avoid placing them directly in sunny areas. Please understand that color fading is not covered under the warranty.

The warranty excludes the following:

• Normal wear and tear of parts that are susceptible to wear, such as bearings, chainrings/sprockets, and tires.

• Improper assembly or use in conjunction with other products that are not compatible.

• Insufficient maintenance, tampering, misuse, or neglect.

• Items that are damaged as a result of an accident or crash involving the bicycle.

• Damage resulting from vandalism or theft.

• Damage caused by chemicals, improper storage, or parking.

• Ralley Gold bikes used for following activities –

1.Used in any competitive sport

2.Used for stunt riding, jumping, aerobatics or similar activity

3.Modified in any way

4.Rented, sold, or given away